Privacy Policy momo86 — Malaysia User Data Protection

Momo86 is an online gaming and entertainment platform operating for users in Malaysia. We understand that privacy is more than a technical requirement — it is a fundamental right of every individual who entrusts their personal information to us. This Privacy Policy has been drafted with care to reflect our commitment to responsible and transparent data protection.

This document clearly explains how momo86 collects, stores, uses, protects, and shares the personal information of users who register and use our services — whether through the official momo86.win website or the momo86 mobile app for Android and iOS.

This policy applies to all registered users, users in the process of registering, and general visitors to the momo86 website. By continuing to use our platform after reading this policy, you are deemed to have understood and agreed to how we handle your personal data.

If at any point you disagree with any part of this policy, you have the right to stop using the platform and contact us to request deletion of your data in accordance with the procedures set out in Section 7 of this document.

Momo86 only collects data that is strictly necessary for platform operations, account security, payment processing, and regulatory compliance. We do not collect excessive data that has no relevance to the services we provide.

The accuracy of data you provide when registering or updating your account profile is your responsibility. momo86 is not liable for any issues arising from inaccurate or outdated information provided by the user.

Every piece of data collected by momo86 is used for clearly defined and legitimate purposes. We do not use user data for unrelated purposes outside of platform operations without first obtaining your additional consent.

momo86's primary purposes for data use:

• Account Management — to create, verify, and manage your account on the momo86 platform, including secure login processing and session management.
• Transaction Processing — to process your deposits, withdrawal of wins, and all financial transactions accurately and securely via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost payment channels.
• Security & Fraud Prevention — to detect and investigate suspicious activity, unauthorized access attempts, or potential fraud that may compromise your account security.
• Customer Support — to assist you when you contact the momo86 support team, including verifying your identity and accessing relevant records to resolve your issue.
• Responsible Gaming — to monitor your gaming patterns in order to detect early signs of problem gambling and help you make use of the available self-control tools.
• Legal Compliance — to fulfil legal obligations and reporting requirements to the relevant authorities as required by law.
• Platform Improvements — to analyze aggregated usage patterns in order to improve the user experience, platform performance, and overall service quality.

Momo86 does not sell, rent, or disclose user personal data to third parties for marketing or advertising purposes. However, there are limited situations where sharing data with certain parties is necessary to enable our platform to operate properly and securely.

Third parties that may receive your data within a limited scope:

• Payment Processors — partner banks, FPX, DuitNow, and e-wallet providers receive the transaction information required to process your deposits and withdrawals. They are bound by strict confidentiality policies.
• Technical Service Providers — cloud infrastructure providers and cybersecurity service providers that help maintain the stability and security of the momo86 platform may access data in a limited capacity for technical purposes only.
• Game Providers — game providers working with momo86 may receive the unique user identifiers required to initiate and verify game sessions. They do not receive your full personal identity information.
• Authorities & Regulatory Bodies — momo86 will disclose required information when ordered to do so by a court, regulatory body, or law enforcement authority through valid legal process.

All third-party partners of momo86 are required to sign data protection agreements that prohibit them from using momo86 user data for any purpose beyond what is specified in their service agreements.

Protecting user data is the top priority of the momo86 technical team. We continuously invest in security infrastructure and follow industry best practices to ensure your data remains safe at all times.

Key security measures implemented by momo86:

• 256-bit SSL/TLS Encryption for all communications between your device and momo86 servers — no data is transmitted in a readable form without an encryption key.
• Two-Factor Authentication (2FA) available for all accounts and is strongly recommended. 2FA adds an extra layer of protection ensuring that only you can log in to your account even if your password becomes known to others.
• 24/7 Security Monitoring by momo86's internal security team, who remain on constant watch to detect and respond to any security threats in real time.
• Encrypted Password Storage — your password is never stored in plain text. Our system uses a strong hashing algorithm with a unique salt for each account.
• Data Segregation — sensitive financial data is stored separately from general profile data with distinct access controls.
• Regular Security Audits — security audits and penetration testing are conducted regularly by independent third parties to identify and remediate any vulnerabilities.

Despite all these security measures, no system can guarantee 100% absolute security. You also play an important role in protecting your account — never share your password, use a strong and unique password, and enable 2FA.

Momo86 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device when you browse the website.

Types of cookies used by momo86:

• Essential Cookies — required for the platform to function properly. This includes login session cookies, security tokens, and language preference cookies. These cookies cannot be disabled.
• Performance Cookies — collects aggregated and anonymised information about how users interact with the platform to help us improve website performance.
• Functional Cookies — stores user preferences such as display settings, language selection, and interface configuration so you do not need to reset them on every visit.

You can manage your cookie preferences through your web browser. Most browsers allow you to view, delete, or block cookies. Please note that disabling essential cookies may affect the functionality of the momo86 platform and could prevent you from logging in or using certain features.

Momo86 recognises and respects user rights regarding their personal data. The following are the rights you hold as a user of our platform:

Momo86 retains user personal data for as long as your account is active and for the required period following account closure, based on operational needs and applicable legal obligations.

General data retention periods:

• Active Account Data — retained for the entire duration your account is active on the momo86 platform.
• Financial Transaction Records — retained for a minimum of 7 years after a transaction occurs, in line with financial reporting requirements and anti-money laundering laws.
• KYC Documents — retained for 5 years after account closure or the period stipulated by the relevant authorities, whichever is longer.
• Security Logs — retained for 2 years for security investigation and fraud detection purposes.
• Support Communication Data — retained for 3 years for customer service history reference.

Once the retention period expires, data will be securely deleted or anonymised using approved data deletion procedures. Anonymised data cannot be re-linked to any individual and may be retained for aggregate analytics purposes.

Momo86 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The latest version of the Privacy Policy will always be displayed on this page with a clear update date.

For material amendments — meaning changes that significantly affect how we use your data — momo86 will:

• Sending notifications to your registered email at least 14 days before the changes take effect.
• Displaying clear notices on the homepage and your account dashboard within the platform.
• Providing a summary of key changes in the relevant notification so you do not need to re-read the entire document.

Continued use of the momo86 platform after any amendment takes effect will be considered your acceptance of the updated policy. If you disagree with the changes made, please contact us to discuss available options, including account closure if you deem it necessary.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how momo86 handles your personal data, our team is ready to assist you at any time.

You can reach the momo86 privacy and data protection team through the following channels:

• Live Chat — available within the platform 24 hours a day, 7 days a week in Bahasa Melayu and English.
• Email — send your privacy inquiry to [email protected] with the subject line "Privacy Policy Inquiry" for faster handling.

Momo86 is committed to responding to all privacy-related inquiries within 5 working days. For more complex user rights requests (such as full data access or deletion requests), the response period is up to 30 working days as stated in Section 7.